CQC rates Right at Home Bedford outstanding
The service, run by Overslade Care Ltd, is a domiciliary care agency providing personal care to people living in their own homes. It also supports older adults who may also be living with a physical disability or dementia.
As well as being rated outstanding overall, it was rated outstanding for being caring and well-led. It was rated good for being safe, effective and responsive.
Gill Hodgson-Reilly, CQC deputy director of operations in the East of England, said: The care provided to people at Right at Home Bedford was outstanding. We found a culture which was extremely person centred, inclusive and empowering.
“People were supported to live their lives the way they wanted to and were supported by staff to express themselves and make their own choices at their own pace.
“On one occasion the registered manager had respectfully disagreed with a relative’s view about someone lacking capacity. The registered manager arranged to speak to the person over two visits. This enabled them to contribute meaningfully to the process and also demonstrate they were in fact able to make certain decisions relating to the care they received.
“Throughout the inspection, we saw many great examples of how people's lives had been enriched since using Right at Home Bedford. Someone at the service was a huge football fan and staff arranged a trip so they could see their favourite team play live after they mentioned how they missed going to games due to a change in their health needs. Staff went with them to give support, which shows how much this service goes the extra mile.
“We found this to be a well-run and supportive organisation that focused on people’s needs. Other services should look at this as an example of the high standards of care people should expect.”
Inspectors found:
- Staff went to great lengths to ensure people were able to express their views. Some people had been supported by staff who were fluent in their first language to contribute in a meaningful way, making sure each person’s views were fully captured and validated.
- Staffing was arranged so that people received their care and support in a compassionate, personal way that was not rushed.
- People confirmed staff treated them with sensitivity and ensured they felt respected and listened to in terms of their individual preferences and protected characteristics.
- Staff consistently said they felt supported which allowed them to work together to provide the best service for people.
- The service worked in partnership with a wide range of key organisations and external professionals, to support care provision, allow service development and ensure joined up care.
