Enter and View Report - Waterloo House

Part of the local Healthwatch programme is to carry out Enter & View visits. Local Healthwatch representatives carry out these visits to health and social care services to find out how they are being run and make recommendations where there are areas for improvement.

The Health and Social Care Act allows local Healthwatch authorised representatives to observe service delivery and talk to patients, service users, relatives, carers and staff, on premises such as at acute NHS Trust's, residential homes, GP practices, dental surgeries, Optometrists and pharmacies.